Terms & Conditions

Terms and Conditions

All diving courses and underwater excursions include risks like those of involving other active sports. Before the course or excursion starts every participant must read and accept Angel Divers liability limitations statement.

Diving courses and excursions schedule is a subject of changes due to weather and the sea conditions and can be change within the range of plus or minus three days without any farther notice. In case of course/excursion participant must cancel his or her course/excursion changed due to weather conditions, Angel Divers refund 50% of sum paid for the course/excursion within 10 days after the cancellation. In case of partial cancellation 50% of remining sum will be refund.

Every course/excursion has a limited number of participant places available. All the places available for any course/excursion are clearly indicated during booking process or will be provided by written request for the diving services arranged by request. Under no circumstances overbooking is allowed.

Course/excursion dates, package prices and terms and conditions are subject to change at any time without prior notice.

All inclusions are subject to substitutions.

Any payment made prior to the date of course/excursion constitutes acceptance of the stated terms and conditions.

1.0. TERMS AND CONDITIONS FOR INDIVIDUAL BOOKINGS

1.1. Payment Terms

Individual Bookings are subject to the following Payment Terms:

Upon placing a booking and advance payment for diving course or diving excursion (below called “the package”), a voucher will be issued for all the services you book and paid in full or partly. For the services pre-booked by written enquiry the invoice will be issued and send by email to the addres provided in the enquiry form.

  • A deposit payment of 30% of the total value of the booking will be required within 10 days of issuing the invoice.
  • The remaining balance payment will be due before to arrive with us no later than the package start date.

All payments should be transacted in EURO, except those made by prior arrangement.

We are unable to reserve places for the packages indefinitely without the security of timely payments.

As such, in certain circumstances, in the event payments are not settled by the payment due date (as outlined above), we retain the right to amend / cancel a reservation, without refund.

1.2. Early Payment terms

Individual Bookings are entitled to the following Early Payment Incentives for settling ahead of the usual payment schedule, (as outlined above). Early Payment Incentives are offered to those clients who settle in full, in one single transaction by a pre-agreed payment due date, and settle by (International) Bank Transfer. Early Payment Incentives are offered on the costs of the package, and not affect prices set by third parties (like dive boat or transportation companies)

  • We offer an incentive worth 10% of the package price (inclusions as above) for any payments received in full more than 12 months prior to the package departure date.
  • We offer an incentive worth 5% of the package price for any payments received 12 – 6 months prior to the package departure date.
  • We offer an incentive worth 3% of the package price for any payments received 6 – 3 months prior to the package departure date.

1.3. Cancellation policy

Occasionally, circumstances in the lives of our guests may prevent their travel at short notice. Due to the way our operations work, we are invariably unable to re-sell such spaces, and depending on the notice offered with a cancellation, we levy a graded cancellation charge.

While we sympathise with guests, we are not in a situation where we can be held responsible should a problem befall our guests in advance of travel. Rare is the case our guests are left nursing a financial loss as in almost all cases, a comprehensive travel insurance policy can be called upon to reimburse any such expenses.

  • Cancellations made after payment of the initial 30% confirmation payment has been received, and in advance of 91 days prior to the package start date are subject to a cancellation charge of 50% of the sum of the initial payment. (50% of all monies received should equal 15% of the invoice total).
  • Cancellations made between 31 – 90 days prior to the departure starts are subject to a cancellation charge of 30% of the invoice total (30% of the invoice total should be equal to the value of money received at the time the booking was placed).
  • Cancellations made 30 days or fewer prior to the package departure date forfeit all monies paid.

We strongly recommend that all guests protect their investment by securing a fully comprehensive travel insurance policy.

2.0. TERMS AND CONDITIONS FOR GROUP BOOKINGS

2.1. Definition of a Group

  • Group Bookings are defined as bookings of a minimum of four (4) and a maximum of twenty (20) participants, booking as a single, cohesive unit.
  • Group Bookings will be invoiced as a Group; Invoices will be sent to an appointed Group Leader; All payments must be collected by the Group Leader, and then forwarded to us.
  • Group Bookings are entitled to one complimentary package for every nine full paying guests. The complimentary package(s) will be in the lowest accommodation category booked. The complementary package can be substituted by cash-back paid to the Group Leader and, in this case, starts from the group size of five (5) as the cash-back equals to the half package price.
  • Bookings for Groups of more than 20 participants may be subject to case-specific terms.

2.2. Group Payment Terms

Group Bookings are subject to variable payment terms depending on how far in advance bookings are placed, prior to the package departure date.

Early-Bird Group Payments

Early Bird Groups are defined as a booking 4 - 20 participants who book 12 months or more in advance of the package start date, and are subject to the following payment schedule:

  • An initial payment of 10% deposit is required within 10 days of the invoice being issued.
  • In the event the group booked 12 months or more prior to the package start date, a second payment of 20% of the invoice is required no later than 6 months prior to the package start date.
  • No later than 6 months prior to the package start date, 30% of the full invoice total should have been paid.
  • The final balance payment is due to arrive with us no later than 30 days prior to the package start date.

Standard Group Payments

Standard Groups are defined as a booking of 4 - 20 participants who book 3 - 12 months prior to the package start date, and are subject to the following payment schedule:

  • An initial payment of 20% deposit is required within 10 days of the invoice being issued.
  • The second payment 30% of the invoice to make up a full 50% deposit is required within 3 months prior to the package start date.
  • The final balance payment is due to arrive with us no later than 30 days prior to the package start date.

Short Lead-time Group Payments

Short Lead-time Groups are defined as a booking of 4 – 20 participants who book fewer than 3 months in advance of travel, and are subject to the following payment schedule:

  • An initial non-refundable payment of 50% of the invoice total is required within 10 days of the invoice being issued.
  • The balance payment is due to arrive with us no later than 30 days prior to the package start date.

All Payments should be transacted in EURO, except by prior arrangement.

In order to ensure we operate with a viable occupancy, we are unable to reserve places for group packages indefinitely without the security of timely payments in adherence to the payment schedule as described on the invoice. As such, in certain circumstances, in the event payments are not settled by the payment due dates, we retain the right to amend / cancel a reservation, without refund.

2.3. Group Cancellation Policy

We recognise that the structure of a group booking can sometimes change between the time the booking is placed, and the date of the package start.

We offer graded adjustment / cancellation charges, depending on the scale of any changes made, and how far in advance of the date of the package such changes occur.

Should an adjustment in the number of participants result in group numbers falling below the complimentary space criterion, the offered comp-spot entitlement will no longer apply as well as cash back.

Groups are strongly recommended to seek insurance coverage to protect against the group size reducing in size / the outright cancellation of the group.

a) Early-Bird Groups and Standard Groups are subject to the following terms:

Adjustments to the allocation made 12 months in advance of date of the package start date:

  • Adjustment of the allocation incurs no charges if changes are made more than 12 months in advance of the package start date (changing room types, reducing numbers of places taken).

Adjustments to the allocation made 6 – 12 months in advance of date of the package start date:

  • Adjustments / Returned places of no more than an accumulative total of 30% of the total booking are accepted, without charge. Funds already received will be credited in full to the remaining spaces in the group booking.
  • A reduction of between 30% - 50% of the total booking allocation will forfeit 15% of the total invoice value for those spaces returned. These funds are not transferable to other bookings in the group.
  • A reduction of more than 50% of the total booking allocation will result in total loss of all funds paid to this point. These funds are not transferable to other bookings in the group.

Adjustments of the allocation that are made between 3 – 6 months prior the package start date:

  • Adjustments made 3 – 6 months prior to the package date result in the loss of 30% of the invoice value for those spaces returned. These funds are not transferable to other bookings in the group.

Adjustments of the allocation made between 45 – 90 days prior to the package start date:

  • Adjustments made between 45 – 90 days prior to the package start date will result in forfeiture of 50% of the invoice value for those places returned. These funds are not transferable to other bookings in the group.

Adjustments made fewer than 45 days prior to the package start date:

  • Adjustments made fewer than 45 days prior to the package start date result in full forfeiture of the invoice value of all places returned. These funds are not transferable to other bookings in the group.

b) Short Lead-time Groups are subject to the following terms:

Adjustments to the allocation made 3 – 10 months in advance of the package start date:

  • Adjustments made 3 – 10 months prior to the package start date result in the loss of 25% of the invoice value for the places that are returned. These funds are not transferable to other bookings in the group.

Adjustments of the allocation made between 30 – 90 days prior to the package start date:

  • Adjustments made between 30 – 90 days prior to the package start date will result in forfeiture of 50% of the invoice value of any spaces returned. These funds are not transferable to other bookings in the group.

Adjustments made fewer than 30 days prior to the package start date:

  • Adjustments made fewer than 30 days prior to the package start date result in full forfeiture of the invoice value of all spaces returned. These funds are not transferable to other bookings in the group.

3.0. Terms and conditions for promotions and incentives

  • The validity of the promotion is absolute – bookings placed after the stated expiry date will be ineligible for the incentive.
  • Promotional incentives are non-transferrable, unless otherwise stated, and have no cash value except free package for groups 5 and larger.
  • Promotional incentives cannot be applied retroactively to bookings already deposited.
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